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📚 Frequently Asked Questions
What fabric do you use?
We use ultra-soft bamboo fabric — breathable, hypoallergenic, and ideal for delicate baby skin. It’s gentle, stretchy, and keeps your baby cozy in every season.
How long does it take for embroidered items to be shipped?
Embroidered items require additional time for personalization. Typically, it takes 8–12 days for these items to ship. Please plan ahead if you need your order by a certain date.
Do you offer gift wrapping?
Yes! You can select gift wrapping at checkout. We also offer an optional handwritten message — perfect for baby showers, birthdays, or keepsake gifts.
Are your sizes true to fit?
Yes, but bamboo fabric has a natural stretch. Choose your child's current size for a snug fit, or size up for extra room to grow.
How should I wash the onesies?
Machine wash cold on a gentle cycle. Tumble dry low or hang to dry. Avoid bleach and fabric softeners to maintain softness and stretch.
What is your return policy?
Personalized (embroidered) items: All sales are final. Please double-check names and initials before submitting — we cannot accept returns or exchanges on personalized items.
Non-personalized items: We accept returns for store credit within 30 days of purchase. Items must be in original condition and packaging. Return shipping costs are the customer’s responsibility.
Do you ship internationally?
We currently ship to the U.S. and Canada. For other destinations, please contact us directly and we’ll try our best to accommodate your request.
What makes you different from other baby brands?
We’re grandparent-founded, family-run, and every item is chosen with heartfelt care. Each piece reflects warmth, love, and the joy of childhood — not trends or mass production.